We are proud to welcome CCI Consulting to Keystone Partners.
We are proud to welcome CCI Consulting to Keystone Partners.
Building a Relationship-Centered Banking Culture
Episode #102 of The Hennessy Report features Maria Harris, EVP & CHRO at Rockland Trust speaking with host Dave Hennessy.
Maria explains how focusing on a culture “Where Each Relationship Matters” drives both customer experience and employee engagement across 2,000 employees and over 100 locations.
STANDOUT STORIES:
– Taking artwork off the wall for customers with ancestral connections
– An employee who personally helped a customer download the mobile banking app during COVID
– How their Hispanic/Latino employee resource group “Unite Us” was formed
LEADERSHIP INSIGHTS:
– Valuing potential over past experience when hiring talent
– Operationalizing culture through leadership development programs
– Using data and spreadsheets to understand employee experiences at scale
– Creating career development opportunities through their “Rising Stars” program
The Hennessy Report – Where HR leaders learn from HR leaders.
The Hennessy Report is produced in partnership with NEHRA.
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